40 Top Hotels in Test Jakarta 86 (From Rp 69rb)

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This refers to the organization of all the processes that occur from the time a potential customer reports to a hotel to the time the client leaves the hotel. A guest cycle, therefore, can be viewed as all the time that a client spends within the hotel facilities.

Pre arrival

This is the beginning of the guest cycle whereby customers make reservations which can be online or by presenting themselves at the hotel. At this level the reservists either does the work online if the hotel has online facilities or processes the reservations when the guest has arrived (Henning 2008, p. 72).

Arrival

This is where the guest physically arrives at the hotel premises. The reception process is done by a concierge and the doormen who welcome the guest to the receptionist whose role is to carry out the registration by taking down the details of the guest and assigning the room or any other service the guest may need. The concierge also does the issuing of keys and handles the luggage while directing the guest to the assigned room (Henning 2008, p. 72).

Occupancy

This represents the period in which the guest uses the services and the facilities of the hotel which may include lodging and meals among others. The telephonist has the role of facilitating communication between the guest and management of the hotel.

The concierge facilitates the efficient flow of information to and fro the guest and also delivers services such as mails (Bureau of Labor Statistics, 2011). The front desk cashier offers the services of currency exchange, does safe deposits and maintains guest accounts. The cashier may also facilitate processing of credit cards (Baker, Huyton and Bradley, 2001, p. 21).

Departure

This is the last cycle where the guest leaves the premises of the hotel. The cashier has the obligation of ensuring that bills incurred by the customer are settled. The concierge facilitates the baggage handling and transportation for the guest while the receptionist may do enquiries about how the guest found the service and welcoming the guest for a future time (Pitt, 2009, p. 1).

40 Hotels found in test-jakarta-86

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